The future success of individuals and organisations will depend on master communication, and all the research tells us so.
There's consensus among global CEOs, leaders, HR professionals and performance coaches that so called ‘soft skills’ – people and communication skills – will increasingly become the biggest human capital asset. But what does that really entail? We all talk, listen and question, but is that really communicating? When under pressure particularly, we tend to revert to our default communication style. The truly masterful communicators are great storytellers, negotiators, influencers, but also listeners. Communication is central to their success. They're typically more liked, respected, trusted, connected, successful and valued than their peers. So how do they do it?