We’ve all had times when a conversation has failed to achieve its goal. Maybe we wanted to resolve an issue, state our case, be heard, or feel connected but it all fell flat. Conversations can so easily shift from a positive, adult-like interaction into a negative one where a spectacular childish tantrum is thrown! Why does this happen? In this session we’ll discuss Transactional Analysis which helps explain how people function and express their personality through their interactions and reactions. The theory draws on ego states (parent-like, child-like, or adult-like) as a basis for understanding behaviour – it’s hilariously enlightening!