Why are some people just so difficult? Diversity of personalities, values, opinions and cultures can create both conflict and opportunity.
Stress and tension create discomfort, negative feelings, poor behaviour, and sometimes irreparable damage to relationships. We can then choose to get stuck in the emotion of that or we can learn to better manage and lead ourselves and others through the difficult situation. Nearly all conflict is the result of someone not honouring something of value to another. The process to resolve issues can be purposeful, professional, and energising. Handled well, problems and conflict can be precursors to the robust conversations that lead to positive change and trust. Regardless of the context and of your own role, it is extremely helpful to have a clear idea about how you can proactively and consciously manage yourself.